Refund & Cancellation Policy

Last Updated: [01 August, 2026]

At Grow My Biz Digital, we are committed to delivering high-quality digital marketing services with transparency and fairness. Please read this policy carefully before engaging our services.

1. One-Time Setup Services

This applies to services such as Google My Business Setup, GMB Fix & Optimization, Website Design (Starter/Business/Premium), Google Ads Account Setup, and Meta Business Manager & Ads Account Setup.

  • Once work has commenced on your project, the advance payment made is non-refundable, as it covers time, resources, and effort already invested.
  • If a client cancels before work has commenced, a refund may be considered on a case-by-case basis, minus any applicable processing charges.
  • For milestone-based projects (e.g., Website Design), any completed milestones are non-refundable; only the undelivered portion of the project is eligible for review.

2. Monthly Retainer Services

This applies to services such as Local SEO Package, Google Ads Management, and Meta Ads Management.

  • These services are billed monthly and carry a minimum 3-month commitment, as consistent results in SEO and Ads require sustained effort over time.
  • Payments made for the current month are non-refundable, as they cover work, strategy, and management already carried out for that period.
  • Clients may cancel future months at any time by providing [15 days before] written notice via email or WhatsApp before the next billing cycle.
  • No refund will be provided for early termination within the minimum 3-month commitment period, except in cases where Grow My Biz Digital is unable to deliver the agreed scope of work.

3. Advertising Spend

  • Ad budgets (Google Ads / Meta Ads spend) are paid directly to Google/Meta and are separate from our management fee.
  • Ad spend is non-refundable through Grow My Biz Digital, as this amount is not retained by us and is subject to Google’s / Meta’s own policies.

4. Non-Refundable Circumstances

Refunds will not be provided in the following cases:

  • Change of mind after work has already started
  • Delay in providing necessary access, information, content, or approvals from the client’s side
  • Dissatisfaction with results where the agreed strategy and scope were followed as promised
  • Third-party platform issues (e.g., Google/Meta account suspensions, policy changes, algorithm updates) beyond our control

5. Eligible Refund Requests

A refund may be considered if:

  • Grow My Biz Digital fails to begin the agreed work within a reasonable timeframe after payment
  • Services paid for were not delivered as per the agreed scope

Approved refunds will be processed within 3 business days to the original payment method.

6. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us at:

Please include your name, service purchased, and reason for the request. We will respond within 2 business days.

7. Policy Changes

Grow My Biz Digital reserves the right to update this policy at any time. Continued use of our services after changes are posted constitutes acceptance of the revised policy.